Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Your booking relationship
- PlanBana may act as a travel intermediary, package organiser or service facilitator depending on the product shown at checkout.
- The named airline, hotel, rail operator, cruise line, insurer, visa partner or ground operator remains responsible for delivering its contracted service.
- The supplier name, fare or rate rules, inclusions and exclusions shown before payment form part of your booking terms.
Accuracy and traveller responsibility
- Traveller names must match the relevant identity document exactly.
- You are responsible for checking passport validity, visas, transit permissions, vaccinations, health requirements and destination restrictions.
- Contact details must remain current so schedule changes and urgent notices can reach you.
Prices and confirmation
- Displayed prices may change until payment is accepted and a confirmation reference is issued.
- Currency conversion, bank charges, local taxes, resort fees, deposits and security holds may apply where disclosed.
- A payment acknowledgement is not by itself a confirmed ticket, room, visa, policy or transport service.
Changes, disruption and support
- Supplier-initiated changes are handled under the supplier policy and applicable law.
- Reasonable alternatives may differ in timing, route, room type, carrier or itinerary.
- PlanBana will provide assistance but cannot guarantee outcomes controlled by suppliers, authorities, weather or events beyond reasonable control.
Passenger manifests and fitness to travel
- Cruise lines require complete legal names, dates of birth, nationality and document information by strict deadlines.
- Pregnancy, medical, mobility and assistance rules vary and must be checked before booking.
- The cruise line may refuse boarding where documentation or fitness requirements are not met.
Cabins, gratuities and onboard charges
- Cabin assignment, bedding and obstructed-view details follow the confirmed category.
- Service charges, gratuities, drinks, connectivity, excursions and onboard purchases may be additional.
- An onboard payment method or deposit may be required.
Ports and itinerary changes
- Ports, arrival times and shore calls may change for safety, weather or operational reasons.
- Independent shore arrangements should allow sufficient return time.
- Cruise-line cancellation and compensation rules apply to affected sailings.