Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Your booking relationship
- PlanBana may act as a travel intermediary, package organiser or service facilitator depending on the product shown at checkout.
- The named airline, hotel, rail operator, cruise line, insurer, visa partner or ground operator remains responsible for delivering its contracted service.
- The supplier name, fare or rate rules, inclusions and exclusions shown before payment form part of your booking terms.
Accuracy and traveller responsibility
- Traveller names must match the relevant identity document exactly.
- You are responsible for checking passport validity, visas, transit permissions, vaccinations, health requirements and destination restrictions.
- Contact details must remain current so schedule changes and urgent notices can reach you.
Prices and confirmation
- Displayed prices may change until payment is accepted and a confirmation reference is issued.
- Currency conversion, bank charges, local taxes, resort fees, deposits and security holds may apply where disclosed.
- A payment acknowledgement is not by itself a confirmed ticket, room, visa, policy or transport service.
Changes, disruption and support
- Supplier-initiated changes are handled under the supplier policy and applicable law.
- Reasonable alternatives may differ in timing, route, room type, carrier or itinerary.
- PlanBana will provide assistance but cannot guarantee outcomes controlled by suppliers, authorities, weather or events beyond reasonable control.
Policy contract
- The policy wording, schedule, certificate and insurer documents form the insurance contract.
- PlanBana does not decide claims or alter policy coverage.
- Coverage begins and ends only on the dates and conditions shown in the policy.
Eligibility and disclosure
- Age, residence, destination, trip duration and medical conditions may affect eligibility.
- Material information must be disclosed accurately when required.
- Pre-existing conditions and high-risk activities may be excluded unless expressly covered.
Claims and emergencies
- Follow the insurer’s emergency assistance and claim notification procedure.
- Keep original medical, police, carrier and expense evidence.
- Benefit limits, deductibles and exclusions apply even when a trip service was booked through PlanBana.