Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Your booking relationship
- PlanBana may act as a travel intermediary, package organiser or service facilitator depending on the product shown at checkout.
- The named airline, hotel, rail operator, cruise line, insurer, visa partner or ground operator remains responsible for delivering its contracted service.
- The supplier name, fare or rate rules, inclusions and exclusions shown before payment form part of your booking terms.
Accuracy and traveller responsibility
- Traveller names must match the relevant identity document exactly.
- You are responsible for checking passport validity, visas, transit permissions, vaccinations, health requirements and destination restrictions.
- Contact details must remain current so schedule changes and urgent notices can reach you.
Prices and confirmation
- Displayed prices may change until payment is accepted and a confirmation reference is issued.
- Currency conversion, bank charges, local taxes, resort fees, deposits and security holds may apply where disclosed.
- A payment acknowledgement is not by itself a confirmed ticket, room, visa, policy or transport service.
Changes, disruption and support
- Supplier-initiated changes are handled under the supplier policy and applicable law.
- Reasonable alternatives may differ in timing, route, room type, carrier or itinerary.
- PlanBana will provide assistance but cannot guarantee outcomes controlled by suppliers, authorities, weather or events beyond reasonable control.
Regulated fulfilment
- Foreign exchange orders are fulfilled only through appropriately authorised partners.
- Identity, travel purpose, tax and source-of-funds information may be required.
- Orders remain subject to legal limits, compliance review and stock availability.
Rates and settlement
- Indicative rates can change until the partner accepts and settles the order.
- Card, transfer, delivery and cancellation charges may apply.
- Buyback rates normally differ from selling rates.
Cards, cash and delivery
- Recipients must verify amounts, denominations and card details upon collection or delivery.
- Loss, theft and misuse must be reported immediately to the issuing partner.
- Delivery is subject to serviceable location, identity verification and authorised recipient rules.