Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Information we collect
- Account and contact details, search preferences, traveller information, booking records and support communications may be collected.
- Payment providers return transaction references rather than full card details.
- Technical data such as device, browser, security events and consent preferences may be recorded.
Why information is used
- To search, quote, book and support requested travel services.
- To verify accounts, prevent fraud, secure the platform and meet legal obligations.
- To personalise relevant journeys or marketing only where permitted and controllable.
Sharing and international processing
- Information is shared with suppliers and service providers only as necessary for the requested service or legal duty.
- Travel bookings can require data transfer to countries with different privacy laws.
- Contracts, access controls and data minimisation are used where appropriate.
Retention and security
- Information is retained only for operational, legal, accounting and dispute requirements.
- Reasonable administrative and technical safeguards are applied, but no internet system is risk-free.
- Sensitive document storage remains disabled until the required encrypted controls are active.
Your choices and rights
- You may request access, correction or deletion where applicable.
- Marketing preferences can be changed without affecting essential booking messages.
- Cookie controls and browser settings can limit non-essential technologies.
Contact
- Privacy questions and rights requests can be sent to chal@planbana.com.
- Identity verification may be required before releasing or changing account information.
- Material policy updates will be identified by a revised effective date.