Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Your booking relationship
- PlanBana may act as a travel intermediary, package organiser or service facilitator depending on the product shown at checkout.
- The named airline, hotel, rail operator, cruise line, insurer, visa partner or ground operator remains responsible for delivering its contracted service.
- The supplier name, fare or rate rules, inclusions and exclusions shown before payment form part of your booking terms.
Accuracy and traveller responsibility
- Traveller names must match the relevant identity document exactly.
- You are responsible for checking passport validity, visas, transit permissions, vaccinations, health requirements and destination restrictions.
- Contact details must remain current so schedule changes and urgent notices can reach you.
Prices and confirmation
- Displayed prices may change until payment is accepted and a confirmation reference is issued.
- Currency conversion, bank charges, local taxes, resort fees, deposits and security holds may apply where disclosed.
- A payment acknowledgement is not by itself a confirmed ticket, room, visa, policy or transport service.
Changes, disruption and support
- Supplier-initiated changes are handled under the supplier policy and applicable law.
- Reasonable alternatives may differ in timing, route, room type, carrier or itinerary.
- PlanBana will provide assistance but cannot guarantee outcomes controlled by suppliers, authorities, weather or events beyond reasonable control.
Fare rules and ticketing
- Airfares can be restricted, non-changeable or non-refundable; the selected fare rules control.
- Tickets are issued only after airline acceptance, successful payment and fraud checks.
- Separate tickets may not be protected as one connected journey unless explicitly stated.
Baggage, check-in and airport time
- Baggage allowance varies by carrier, route and fare family.
- Travellers must complete check-in and arrive within airline and airport deadlines.
- Special assistance, meals, seats, sports equipment and pets require airline confirmation and may cost extra.
Schedule changes and missed travel
- Airlines may change aircraft, terminal, route, timing or operating carrier.
- No-show rules can cancel remaining sectors on the same ticket.
- Missed connections on separate tickets remain the traveller’s responsibility unless protection is expressly included.