Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Your booking relationship
- PlanBana may act as a travel intermediary, package organiser or service facilitator depending on the product shown at checkout.
- The named airline, hotel, rail operator, cruise line, insurer, visa partner or ground operator remains responsible for delivering its contracted service.
- The supplier name, fare or rate rules, inclusions and exclusions shown before payment form part of your booking terms.
Accuracy and traveller responsibility
- Traveller names must match the relevant identity document exactly.
- You are responsible for checking passport validity, visas, transit permissions, vaccinations, health requirements and destination restrictions.
- Contact details must remain current so schedule changes and urgent notices can reach you.
Prices and confirmation
- Displayed prices may change until payment is accepted and a confirmation reference is issued.
- Currency conversion, bank charges, local taxes, resort fees, deposits and security holds may apply where disclosed.
- A payment acknowledgement is not by itself a confirmed ticket, room, visa, policy or transport service.
Changes, disruption and support
- Supplier-initiated changes are handled under the supplier policy and applicable law.
- Reasonable alternatives may differ in timing, route, room type, carrier or itinerary.
- PlanBana will provide assistance but cannot guarantee outcomes controlled by suppliers, authorities, weather or events beyond reasonable control.
Tickets and boarding
- Names, ages, concessions and identity documents must meet operator rules.
- Platform, stop, pickup point and boarding time should be rechecked before travel.
- Some tickets require printing, validation or presentation in the operator’s application.
Transfers and waiting time
- Pickup windows depend on traffic, flight monitoring and local operating conditions.
- Accurate arrival details and a reachable telephone number are required.
- Waiting time, excess luggage, child seats, accessibility equipment and extra stops may carry charges.
Vehicle and route changes
- Operators may substitute vehicles or seats while maintaining the purchased service category where possible.
- Road closures, strikes, weather and local restrictions can alter routes and journey time.
- Personal belongings remain the traveller’s responsibility unless law provides otherwise.