Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Customer-requested cancellation
- Eligibility and charges follow the confirmed supplier or package rules.
- Service fees already earned and non-refundable supplier amounts may be deducted where lawful.
- Cancellation is effective only when recorded and acknowledged through an authorised channel.
Changes and rebooking
- Date, name, route, room or passenger changes depend on supplier permission and availability.
- Fare or rate differences and change fees may apply.
- A new booking should not be assumed until a revised confirmation is issued.
Supplier cancellation or disruption
- Remedies depend on supplier policy, the nature of the disruption and applicable law.
- Available options may include rebooking, credit or refund.
- Consequential costs are not automatically covered and may be claimable only through a supplier, insurer or applicable legal right.
Refund method and timing
- Approved refunds normally return to the original payment method.
- Supplier approval, payment networks and banks affect processing time.
- Credits may have expiry, traveller-name and usage restrictions.