Read this with your booking confirmation.Specific supplier and fare rules shown before payment take priority where they are more detailed.
Your booking relationship
- PlanBana may act as a travel intermediary, package organiser or service facilitator depending on the product shown at checkout.
- The named airline, hotel, rail operator, cruise line, insurer, visa partner or ground operator remains responsible for delivering its contracted service.
- The supplier name, fare or rate rules, inclusions and exclusions shown before payment form part of your booking terms.
Accuracy and traveller responsibility
- Traveller names must match the relevant identity document exactly.
- You are responsible for checking passport validity, visas, transit permissions, vaccinations, health requirements and destination restrictions.
- Contact details must remain current so schedule changes and urgent notices can reach you.
Prices and confirmation
- Displayed prices may change until payment is accepted and a confirmation reference is issued.
- Currency conversion, bank charges, local taxes, resort fees, deposits and security holds may apply where disclosed.
- A payment acknowledgement is not by itself a confirmed ticket, room, visa, policy or transport service.
Changes, disruption and support
- Supplier-initiated changes are handled under the supplier policy and applicable law.
- Reasonable alternatives may differ in timing, route, room type, carrier or itinerary.
- PlanBana will provide assistance but cannot guarantee outcomes controlled by suppliers, authorities, weather or events beyond reasonable control.
Package scope
- Only services expressly listed as included form part of the package.
- Suggested free time, optional experiences and personal purchases are not included unless confirmed.
- Day order may change for operational, weather, safety or availability reasons.
Minimum participation and group travel
- Some departures require minimum participation and may be rescheduled or refunded if not met.
- Rooming, child ages, mobility needs, dietary needs and group composition must be declared early.
- Group conduct must not endanger or materially disrupt other travellers or suppliers.
Substitutions and unused services
- Equivalent hotels, transport or experiences may be substituted where reasonably necessary.
- Voluntarily unused services are ordinarily non-refundable.
- Material changes will be communicated with available remedies under the booking terms and applicable law.